Support & Contact

We're here to help with your MichiMap experience

How can we help you?

Whether you need technical support, have questions about emergency features, or want to provide feedback, we're here to assist you.

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General Questions

Questions about app features, usage, or travel safety tips

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Technical Support

App crashes, GPS issues, or other technical problems

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Feature Requests

Suggestions for new features or improvements

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Emergency Data Issues

Report outdated or incorrect evacuation center information

Contact Us

Frequently Asked Questions

How does the evacuation center finder work?

The app uses your device's GPS to locate nearby emergency evacuation centers. It works offline by storing official evacuation center data locally on your device, ensuring it's available even without internet connectivity during emergencies.

Does the app work without internet?

Yes! Emergency evacuation center data and basic maps are stored locally on your device for offline access. This ensures the app works during emergencies when internet connectivity might be unavailable.

Is my location data shared or tracked?

No. Your location data is processed entirely on your device and is never transmitted to our servers or shared with third parties. Please see our Privacy Policy for more details.

How often is evacuation center data updated?

We regularly update our evacuation center database using official government sources. App updates include the latest evacuation center information to ensure accuracy.

Is MichiMap free to use?

Yes, MichiMap is completely free to download and use. There are no subscription fees or in-app purchases. Safety should be accessible to everyone visiting Japan.

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Emergency Situations

If you're experiencing an actual emergency in Japan, please call:

  • Fire/Ambulance: 119
  • Police: 110